Privacy Policy
1. Privacy Policy
Impact Ops (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in compliance with Canadian privacy laws, including PIPEDA.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, address, phone number, email address, and company information.
Business Information: Marketing campaign data, communication preferences, and account details.
Digital Information: When you interact with our website, email, or text messaging services, we may collect device identifiers, IP addresses, and engagement data.
'No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted
3. Use of Information
We use your information to:
Provide marketing, CRM, and automation services.
Communicate with you about account updates, service changes, and support.
Send you marketing communications (if you have opted in).
Improve our services, website, and user engagement.
4. A2P 10DLC Text Messaging Program
We may use text messaging (SMS/MMS) to communicate with you about service updates, reminders, notifications, and marketing offers.
Opt-In Consent: By providing your mobile number and agreeing to receive text messages, you consent to receive SMS/MMS communications from Resilient New Media Inc. Consent is not a condition of purchase.
Message Frequency: Message frequency may vary based on your communication preferences.
Opt-Out: You can opt out at any time by replying STOP to a message. After opting out, you may still receive administrative messages required by law or related to your account.
Help: For help, reply HELP or contact us at +1 647-931-8989 or [email protected].
Carrier Disclaimer: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
5. Email Communications
We may also send you emails regarding your account, updates, and promotional offers.
Opt-In: You will only receive marketing emails if you opt in.
Opt-Out: You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any marketing email.
Service Emails: Even if you opt out of marketing, we may still send important administrative or service-related emails.
6. Sharing of Information
We do not sell or rent your personal or business information. We may share information only in the following circumstances:
With third-party vendors or service providers who perform functions on our behalf (e.g., text messaging platforms, email providers) under strict confidentiality agreements.
When required by law or to protect the safety of our users and community.
7. Your Choices
You may opt out of marketing text messages and emails at any time.
You may request access to or correction of your information by contacting us directly.
You may file a complaint if you believe your privacy rights have been violated.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our website.
What are cookies? Cookies are small text files placed on your device when you visit our website. They help us recognize your browser and remember certain information about your visit.
Types of cookies we use:
Essential Cookies – Required for the website to function properly. These cannot be disabled.
Functional Cookies – Remember your preferences and settings to improve your experience.
Analytics Cookies – Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Third-party cookies: Our website may include content or features from third-party services that set their own cookies. We do not control these cookies. Please refer to the respective third party's privacy policy for more information.
Do Not Track: Some browsers include a "Do Not Track" feature. Our website respects these signals where technically feasible.
Your choices: You can control or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.
Analytics: We may collect anonymized data about site usage — such as pages visited, time spent on site, and general location — to help us improve our services. This data is not linked to personally identifiable information.
8. Security
We use industry-standard safeguards to protect your information. While we take reasonable measures to secure your data, no method of transmission over the internet or mobile network can be guaranteed to be 100% secure.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted on our website or made available in communications.
11. Contact Us
If you have questions about this Privacy Policy or your rights, please contact:
Resilient New Media Inc
645 7 Ave SW #2525, Calgary, Canada.
